FAQ's
Find out more information with our FAQ page
Order Processing
Order & Shipping Policies
Please allow 2–3 business days for order processing, depending on product availability and payment verification.
Once an order is placed, it cannot be modified or cancelled. Double-check all details before completing checkout.
HATPIECE does not ship on weekends or major holidays. All orders ship from Texas, United States.
You will receive an automatic order confirmation email shortly after placing your order. If you don’t see it within a few minutes, please check your spam/junk folder.
All orders are reviewed by our security team and may be cancelled by HATPIECE at any time. Once processed by our fulfillment team, you will receive a shipping confirmation email including tracking information.
Shipping may experience delays during special releases, major holidays, and markdown periods.
HATPIECE cannot ship to P.O. Boxes, APO, or FPO addresses. Any orders with these addresses will be cancelled.
Shipping Methods
Shipping options & details
- United States
Complimentary standard shipping (3–5 business days)
Express shipping: $19 (2–3 business days)
Rush shipping: $29 (1–2 business days) - International
All orders ship via DHL Express
Important notes: Shipping times are estimates only and do not include the 2–3 business days required for order processing. Delivery schedules are not guaranteed.
International Shipping
HATPIECE offers worldwide shipping.
To shop in your preferred currency, please select your country on our homepage.
Delivery duties, taxes, and any additional fees depend on your shipping location.
For questions about international shipping options, feel free to contact us at info@hatpiece.com or use our contact form.
To estimate any extra customs or import costs, we recommend contacting your local customs office.
You can also proceed to our checkout page, where applicable duties and fees (if any) will be calculated and displayed before you complete your purchase.
Returns: USA Customers
Domestic Returns & Exchanges
- HATPIECE offers complimentary domestic return shipping within the United States.
- To start a return or exchange, please visit our contact page. Submit name, email, and order number.
- Returns and exchanges are accepted within 15 days of the delivery date.
- Returned items must be in their original, unworn, sellable condition, with all tags attached and including the original receipt/packing slip.
- Items that do not meet these conditions will be returned to you at your expense, with no refund or exchange issued.
Domestic Exchanges
- Domestic orders are not eligible for exchanges.
- If you would like to exchange your item for a different size (or any other change), please return the item for a refund and place a new order on hatpiece.com.
Processing & Refunds
- Returns are processed within 3–5 business days of arriving at our facility (this may take longer during peak seasons or high-volume periods).
- Once inspected and approved, a full refund will be issued to the original form of payment.
- Please allow 5–10 business days after processing for the refund to appear on your bank statement.
- For cash or non-card purchases, refunds are issued by mailed check and may take up to 14 days (or longer in some cases).
Non-Returnable / Non-Exchangeable Items
The following are not eligible for return or exchange:
- Customized, personalized, or altered products
- Intimates
- Final sale merchandise
- Items purchased during markdowns or clearance events
If HATPIECE determines that any returned items are not in original condition, no refund or exchange will be granted, and the items will be sent back to you.
Questions?
Please contact our customer service team at info@hatpiece.com
Returns: International Customers
International Returns & Exchanges
- HATPIECE offers complimentary international returns.
- To start a return, please visit our contact page. Submit name, email, and order number.
- Returns are accepted within 15 days of the delivery date.
- Returned items must be in their original, unworn, sellable condition, with all tags attached and including the original receipt/packing slip.
- Items that do not meet these conditions will be returned to you at your expense, with no refund issued.
International Exchanges
- International orders are not eligible for exchanges.
- If you would like to exchange your item for a different size (or any other change), please return the item for a refund and place a new order on hatpiece.com.
Processing & Refunds
- Returns are processed within 3–5 business days of arriving at our facility (this may take longer during peak seasons or high-volume periods).
- Once inspected and approved, a full refund will be issued to the original form of payment.
- Please allow 5–10 business days after processing for the refund to appear on your bank statement.
- For cash or non-card purchases, refunds are issued by mailed check and may take up to 14 days (or longer in some cases).
Non-Returnable / Non-Exchangeable Items
The following are not eligible for return or exchange:
- Customized, personalized, or altered products
- Intimates
- Final sale merchandise
- Items purchased during markdowns or clearance events
If HATPIECE determines that any returned items are not in original condition, no refund or exchange will be granted, and the items will be sent back to you.
Questions?
Please contact our customer service team at info@hatpiece.com
How do I contact HATPIECE?
Customer Support
Connect with our Client Services team via email.
Our Client Advisors are available to answer questions, provide product information, and assist with your purchases.
- Monday–Friday: 9am–8pm CT
- Saturday–Sunday: 10am–7pm CT
Email Us
Send your inquiry to info@hatpiece.com or fill out or contact form.
We aim to respond within 24 hours.
Holidays Observed
HATPIECE observes the following U.S. holidays, during which our offices are closed and no shipping or processing occurs:
- New Year’s Day
- Presidents’ Day
- Memorial Day
- Juneteenth
- Independence Day
- Labor Day
- Indigenous Peoples' Day
- Thanksgiving
- Day After Thanksgiving
- Christmas Eve
- Christmas
Orders placed on or immediately before these holidays may experience delays in processing and shipping. Thank you for your understanding!
Lost Package
Lost, Damaged, or Stolen Packages
- Once proof of delivery is recorded and attached to the tracking number, HATPIECE is no longer responsible for any lost, damaged, or stolen items.
- At that point, all risks transfer to the courier/carrier.